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At Carrsync, we value the trust you place in us and are committed to providing you with high-quality services and a transparent user experience. This Refund Policy outlines the terms and conditions under which refunds may be granted for our products, services, and subscriptions.
Refunds are considered only under the following circumstances:
Technical Issues: If a technical error on our platform prevents you from accessing a purchased service, and the issue cannot be resolved by our support team within a reasonable time.
Duplicate Payment: If you were charged multiple times for the same product or service due to a payment gateway error.
Service Not Delivered: If you purchased a service that was not delivered as described.
The following are not eligible for refunds:
Subscription fees after services have been accessed or partially used.
One-time services that have already been fulfilled.
Promotional offers, discounts, or trial packages.
Refund requests made after the specified timeframe (see Section 3).
Refund requests must be submitted within 7 days of purchase.
Requests made after this period will not be considered.
To request a refund, please contact our Help Center or Support Team with the following details:
Your full name and registered email address.
Transaction ID or order number.
A clear explanation of the reason for the refund request.
Our support team will review your request and respond within 5–7 business days.
Approved refunds will be processed using the original payment method.
Depending on your bank or payment provider, it may take 7–14 business days for the refund to reflect in your account.
We encourage users to contact us directly to resolve any billing issues. Filing a chargeback with your bank or payment provider without giving us the chance to resolve the matter may result in suspension of your account.
